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Urban Home Complaint - terrible business
Urban Home Complaint

Urban Home Complaint

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terrible business


Called the 800 number and ordered the Brentwood Bar table on 3/27/14. it was delivered to the store on Pico. And picked it up one week later (BTW one policy I do know is if you don't pick up a piece with in 48 hrs it gets returned to Oxnard, so they obviously do NOT follow there own rules). It was nicely wrapped in cardboard and plastic. The warehouse man told me to sign the release form so I could take it home. When I got home took off the wrapping there was 3 scratch on the table that wore off the enamel and 3 huge nail holes on the shelves. I called the main office to complain. And either get $100 off (than I would just keep it) or have them come pick up the table and get a full refund. They said NO. And that I was told of the policies by the warehouse that my signature upon release was for inspection of the table before bringing it home. I was NEVER told of there policies and the warehouse guy never let me look at the table before leaving the store. If I had looked at the table I would have never brought it home!


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